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  • ADORN YOURSELF IN ART

  • Free shipping when you spend over $100!

  • Holiday Returns Accepted Through 1/15

  • Welcome to Our New Jewel Box

Customer Service

Payment

Adornment + Theory accepts Visa, Master Card, American Express, Discover, ApplePay and PayPal.

You are required to provide the complete billing information associated with your credit card, as well as the security code.

We reserve the right to ship only to the billing address of a cardholder.

Shipping Information

CARRIERS

We use UPS as our domestic carrier, but can use FedEx or USPS if requested.

NOTE: UPS does not ship to PO Boxes. Please provide a physical address - like your house or office - in the 'ship to' portion of your order.

SIGNATURE

ALL ORDERS OVER $1000 WILL REQUIRE A SIGNATURE

INSURANCE

Everything we ship - both domestically and internationally - is completely insured by either UPS or our third party insurer.

TIMING

We do our very best to ship every in-stock item and order within 24 hours of it being placed. If a portion of your order is not currently available, we will contact you as soon as possible.

All orders placed before 2pm Monday - Friday should be shipped that day.

The arrival of your order - if shipped UPS Ground - will depend on your location, but please estimate about 3-7 business days from the day it is shipped.

UPS 2nd Day Air will arrive two business days after it is shipped.

UPS Overnight will arrive the following business day after it has been shipped.

TRACKING

If your purchase is shipped using UPS, you will receive a tracking confirmation via email once the order is on its way!

INTERNATIONAL SHIPPING

We are happy to ship to a non-US address provided it is being sent to the billing address associated with the credit card being used. If PayPal is being used, they will do an address verification.

We charge a flat fee of $50USD for all international shipping and handling.

Our international shipping carrier depends on the insurance value and destination of the order. If you are receiving your order outside of the United States, you will be responsible for all taxes / duties incurred through the customs department of the country to which you are shipping.

It is possible for some orders to experience a delay in customs. We have no control over this and ask that you contact your local customs agency if necessary.

Returns / Exchanges / Store Credit

Adornment + Theory does not accept returns. We do offer exchanges and store credit. Please see our Return Policy page for more details.

Repairs

Our jewelry is hand-fabricated. As with any product, natural wear and tear or an accident might result in a piece of jewelry becoming damaged or broken. We urge you to send anything in this condition back to us for evaluation.

Once we look at the piece, we will determine what course of action to take. This usually means it is sent back to the studio of the artist who originally made it so it can be repaired to their specifications.

This process may take 2-8 weeks and, depending on the situation, may have an associated charge assigned by the artist.

If you have any questions about this process, please do not hesitate to call us at 773‑697‑7090 - we are here and eager to help.

If you are shipping a repair back to us, please fill out our repair form, and include it with the item you wish to be evaluated for repair.

Please send all repairs to:
ADORNMENT + THEORY
ATTN: Repair
2644 1/2 N. Milwaukee Ave.
Chicago, IL 60647

Special Orders

Certain artists we work with are capable of various degrees of customization - this can include changes in ring size, chain length or stone choice. These types of alterations would be considered a special order. 

Special orders are non-returnable and non-refundable and require a deposit of 1/2 the total price.

These custom orders take between 2 - 8 weeks to make and depend on the production schedule of the individual artist.

For all special order inquiries, please contact us at hello@adornmentandtheory.com with specifics.

Backorders

Every once in a while you may order something which appears to be in stock, but has actually sold in our store before we have had a chance to align our online inventory. When this occurs, we will notify you as soon as possible to let you know if it is something we are able to order again for you. If it is an item we regularly stock, we will simply backorder it for you and let you know when it arrives.

Sales Tax

Sales Tax will be applied to all purchases shipped within the state of Illinois.

Testimonials

  • There are not enough amazing things to say about this shop, their staff and designers! I have had two rings customized, purchased another two and just received my first necklace! This is my favorite company ON THE PLANET! Bianca and Madison are super responsive and just absolute angels! We have had video calls to go over designing custom pieces and their response through email is so quick! I lived in Chicago and fell in love with them and now living across the country, I am still a loyal customer! Thank you so much team! You are wonderful!

    Dayna Standen

  • "Viviana and the whole Adornment and Theory team were so friendly, helpful, and responsive through the custom jewelry design process. And the custom ring was perfect. Can't recommend them highly enough"

    Todd H.

  • "This is an amazing place! Viviana was so nice and helpful! She made sure we got exactly we we wanted and were happy with every step of the experience. She helped us through the design process and made something truly beautiful and unique. I would recommend Adornment and Theory to anyone who is looking for jewelry for any occasion. Our engagement would not have been the same without this Experience! 10/10"

    Paul B.

  • "I cannot say more AMAZING things about this place. The jewelry is unique and caters to every taste. Viv has items from independent artists that are bold, simple, dainty, conversation-starting and everything in between. It is the best place to find a sentimental gift for a special guy or gal in your life."

    Nilam Trivedi

  • "I cannot gush enough about my love for Adornment + Theory. When my partner and I got engaged and married, I KNEW without a shadow of a doubt that I wanted to get custom diamond heirloom rings made by Viviana. She worked with me and my partner to use diamonds from both of our deceased mothers' rings and tweaked them in CAD til each of us was 10000000% satisfied with the engagement/wedding band designs. Adornment + Theory also engraved the insides of each of our rings with special symbols that mean something to both of us. You could tell the whole time they were entirely focused on what we wanted and not on making an upsell. My partner wanted to wear her mom's plain gold band, so they polished it up for us (instead of trying to sell us a new one). When the engravings came out different than we expected, they corrected the engravings quickly and at no additional charge to us. I saw my wedding band/crown for the first time on my wedding day and it absolutely took my breath away. I wish I could get married again just so I could work with the incredible team at Adornment + Theory. What a gem of a jewelry store!!!"

    Shelby F.