Q: What is your return policy?
We hope you are happy with your choice of work. However, in case you would like a return, Adornment + Theory accepts exchanges or store credit within 15 days of purchase in store; or 15 days of receipt of goods for purchases made via our online store. Store credit will be valid for one year. Any item returned must be properly packaged, boxed, and insured. There must be no sign of wear or incorrect treatment, otherwise Adornment + Theory has the right to refuse exchanges for store credit.
Here is the deal. We want to bring you work that’s exciting, fresh and limited edition. Our limited edition inventory rotates quickly. Oftentimes, when you purchase an artist or designer made piece from us, it is either one of a kind or a limited batch in stock, and we rarely order the same product more than once to keep our inventory fresh and to introduce new and amazing artist to you.
Custom and customized items are non-returnable and non-refundable.
When we work on custom projects, we do not offer a return or exchange. Custom work is created towards your specific vision, because it's custom created just for you we can not offer returns or exchanges.
Q: How do you ship?
UPS or USPS depending on delivery area. For ground shipping please allow 4-7 business days within the continental U.S.
Q: Can my ring be re-sized?
Yes! We offer one free ring sizing with your purchase, please allow up to ten days for it be completed before your ring is ready to pick up or ship. Don't see your size listed on our website? Double check with us to see if it can be done, we can resize a ring to (almost) any size! Email hello@adornmentandtheory with any sizing questions.
Q: What if I don't know my ring size?
If you do not know your ring size, we highly recommend having your finger sized by a local jeweler. An online option you can also try is THIS WEBSITE.
Q: How can I get in touch with someone?
You can email our team of gems at HELLO@ADORNMENTANDTHEORY.COM. If we haven't answered all your questions please feel free to reach out.