FAQs

Q: What is your return policy?

We hope you are happy with your choice of work. However, in case you would like a return, Adornment + Theory accepts exchanges or store credit within 15 days of purchase in store; or 15 days of receipt of goods for purchases made via our online store. Store credit will be valid for one year. Any item returned must be properly packaged, boxed, and insured. There must be no sign of wear or incorrect treatment, otherwise Adornment + Theory has the right to refuse exchanges for store credit.

Why?

Here is the deal. We want to bring you work that’s exciting, fresh and limited edition. Our limited edition inventory rotates quickly. Oftentimes, when you purchase an artist or designer made piece from us, it is either one of a kind or a limited batch in stock, and we rarely order the same product more than once to keep our inventory fresh and to introduce new and amazing artist to you.

Custom and customized items are non-returnable and non-refundable.

When we work on custom projects, we do not offer a return or exchange. Custom work is created towards your specific vision, because it's custom created just for you we can not offer returns or exchanges.

Q: How do you ship?

UPS or USPS depending on delivery area. For ground shipping please allow 4-7 business days within the continental U.S.

Q: Can my ring be re-sized?

Yes! We offer one free ring sizing with your purchase, please allow up to ten days for it be completed before your ring is ready to pick up or ship. Don't see your size listed on our website? Double check with us to see if it can be done, we can resize a ring to (almost) any size! Email hello@adornmentandtheory with any sizing questions.

Q: What if I don't know my ring size?

If you do not know your ring size, we highly recommend having your finger sized by a local jeweler. An online option you can also try is THIS WEBSITE.

Q: How can I get in touch with someone?

You can email our team of gems at HELLO@ADORNMENTANDTHEORY.COM. If we haven't answered all your questions please feel free to reach out.

CUSTOM + FINE JEWELRY FAQ'S

Custom & Fine Jewelry FAQs

Q: Do you have a warranty for Viviana Langhoff Collection, fine jewelry, or Custom Design?

Warranties on all fine jewelry settings for one year from when you receive the item and will replace diamonds up to 3mm at no cost.

Gemstones and diamonds are not guaranteed against loss, chips, wear, and tear. All diamonds and gemstones can be scratched or chipped. We do not guarantee our stones against this kind of damage, as that is out of our control.

It is recommended that you have your item insured through a private insurance company to cover any loss, theft, wear, and tear or damage. We recommend Jewelers Mutual Insurance (if your insurance company does not cover jewelry) link here. Adornment + Theory is never responsible for items that display signs of undue damage or wear tear.

To get insurance you often need an appraisal, we are happy to facilitate this, it costs $150 and takes about a week. Please let us know prior to shipping if you would like our help with an appraisal.

Please remember all fine jewelry should be well taken care of and treated with the utmost care.

Q: What is the custom process like?

The custom process is fun and easier than you think. Go here to our custom page where we walk you through the entire process.

Q: How do you ship the fine jewelry?

For U.S. based customers fine jewelry will ship UPS or priority two-day fully insured. A signature will be required upon delivery. We are not responsible for lost or stolen item's once signed for and declared delivered by shipping provider.

Q: Will you work with my diamond?

Viviana is always happy to work with family heirloom diamonds. Heirloom pieces are a beautiful way to honor your family history and is a great sustainable alternative. Prior to bringing your heirloom diamond we may request you have it appraised to establish a value before we work with it..

Q: Are the diamonds conflict free?

Yes, we at Adornment+Theory strive to source conflict-free diamonds. We have very personal relationships with all our suppliers and work directly with fair trade miners from all over the world. However, please note that some antique and melee diamonds cannot be verified due to age and size, but the reuse of post consumer diamonds are also a great sustainable alternative! We also offer a large variety of lab grown diamonds as a diamond alternative.

Q: Do you source lab diamonds?

Yes! We have wonderful US suppliers of lab grown diamonds. These are also fantastic alternatives for those who are sustainably conscious

Q: Do you source and sell recycled diamonds?

Yes, we have wonderful supplier relationships to source post-consumer diamonds. This is an important part of sustainability and we are happy to do this for custom projects.

Q: How are the stones selected?

For every custom design the client comes first! Viviana hand selects each stone with the wearer in mind. This ensures that each one meets her impeccable standard of color, clarity, and all around brilliance to deliver an heirloom quality piece.

New Artist/Designers FAQ's

Q: How do I submit my jewelry to your store?

We view new bodies of work year round, but best to send your proposed work before buying seasons (February and August). To submit please email us your linesheets to hello@adornmentandtheory.com. Please not that we review everyone's work but cannot accept all work. Due to practicality and time we cannot email everyone back with a formal acceptance or decline statement. If we select your work we will be in touch with you.

What are we looking for? Work that is surprising, innovative, stylish, and will delight our clientele. We are always seeking out new BIPOC created jewelry in the demi fine and fine jewelry space.

Q: Do you do consignment or wholesale?

This is a case by case call. Depending on the artist, availability of work, price points, etc.