Privacy policy

Adornment & Theory respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, shop with us online or in person, communicate with us, or otherwise interact with our business.

Information We Collect

We may collect personal information that you provide directly to us, including when you make a purchase, create an account, sign up for communications, contact us, attend or register for an event, request a service, or otherwise interact with Adornment & Theory.

This information may include:

Your name
Billing and shipping addresses
Email address and telephone number
Order and transaction information
Payment-related information
Account information and preferences
Information you provide when communicating with us
Information you provide in connection with appointments, events, custom work, repairs, or other services

When you browse our website, we and our service providers may also automatically collect certain information about your device and use of the site, such as your IP address, browser type, device information, pages viewed, referring pages, and interactions with our website.

How We Use Your Information

We may use your personal information to:

Process and fulfill purchases, returns, exchanges, and other transactions
Provide products, services, appointments, events, and customer support
Communicate with you about your orders, inquiries, or other interactions with us
Maintain and improve our website, products, services, and customer experience
Detect and prevent fraud, misuse, security incidents, and other harmful activity
Comply with applicable legal and regulatory requirements
Send marketing communications where permitted by law and according to your preferences

Marketing Communications

If you choose to receive marketing communications from us, we may send you emails or other messages about new pieces, designers, collections, events, promotions, store news, and other updates from Adornment & Theory.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails. Where applicable, you may also withdraw consent or update your communication preferences through the methods provided in the relevant message.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, appointment information, or responses to your inquiries.

Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce platform and related technology that allow us to offer and sell our products and services online.

When you visit or make a purchase through our online store, Shopify may process personal information in connection with providing its services to us and to you. Shopify's handling of personal information is also governed by its own privacy policies.

For more information about how Shopify processes consumer personal information, please review Shopify's Consumer Privacy Policy.

Payments

Payments made through our online store may be processed by Shopify and/or other payment service providers. Payment information is handled in accordance with the security requirements and privacy practices applicable to those providers.

Payment card information is subject to the Payment Card Industry Data Security Standard (PCI DSS), which is designed to help ensure the secure handling of payment card information.

Third-Party Services

We use third-party service providers to help us operate our business and provide our website, products, services, communications, analytics, advertising, payment processing, shipping, and other business functions.

These providers may collect, receive, use, or process personal information as necessary to perform services on our behalf or as otherwise described in their own privacy policies.

Some service providers may operate or store information in jurisdictions other than the one in which you live. As a result, your information may be processed in locations where privacy and data protection laws differ from those in your jurisdiction.

Third-Party Links

Our website may contain links to websites or services operated by third parties. If you follow a link to another website, that website's privacy practices and terms will apply. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.

Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies, pixels, tags, local storage, and similar technologies to operate our website, remember your preferences, understand how visitors use our site, improve the shopping experience, measure performance, and support marketing and advertising activities.

Some of these technologies are necessary for the website to function, while others may be used for analytics, personalization, or advertising.

Where required, you may be given the ability to manage your cookie and privacy preferences through the privacy controls or cookie banner available on our website. You can also manage cookies through your browser settings, although disabling certain cookies may affect the functionality of the site.

How We Share Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business and provide our products and services. This may include ecommerce, payment, fulfillment, shipping, communications, analytics, marketing, advertising, fraud prevention, technology, and professional service providers.

We may also disclose information when required by law, regulation, legal process, or governmental request; when necessary to protect our rights or the rights and safety of others; or in connection with a merger, acquisition, financing, sale, reorganization, or other transfer involving all or part of our business.

Data Retention

We retain personal information for as long as reasonably necessary to provide our products and services, maintain appropriate business and transaction records, fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure, and we cannot guarantee the absolute security of your information.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain personal information, as well as other choices concerning how your information is collected, used, or shared.

You may contact us using the information below to submit a privacy-related request. We may need to verify your identity before completing certain requests, and some requests may be subject to exceptions or limitations under applicable law.

Where available, you may also use the privacy controls provided on our website to manage certain data collection or sharing preferences.

Children's Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the matter.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal obligations.

When we make changes, we will post the updated Privacy Policy on this page. Material changes may also be communicated through other appropriate means where required.

Questions and Contact Information

If you have questions about this Privacy Policy, would like more information about our privacy practices, or would like to submit a request regarding your personal information, please contact us:

Adornment & Theory
Attn: Privacy
1433 W Chicago Ave
Chicago, IL 60642
United States

Email: hello@adornmentandtheory.com